GRIEVANCE REDRESSAL CELL

Fortification and assurance of human rights are necessary for the holistic development of an individual’s personality. Academic progress can only happen in an environment where an individual is assured of justice and fairness. To this end and in compliance with UGC directives, HEC Group of Institutions has constituted a Grievance Redressal Cell. The cell aims to understand and rectify the grievances of students and parents. The function of the cell is to look into the complaints lodged by any student and judge their merit. The Grievance Cell is also empowered to look into matters of harassment. Anyone with a genuine grievance may approach the department members in person or consult with the officer in charge, Grievance Redressal Cell (GRC).

The Grievance Redressal Cell has been developed to settle the grievances of the students and other stakeholders within a reasonable period for further strengthening the bond of the students with the institution by providing them with all kinds of facilities to a satisfaction level for maintaining a convenient ambience of academic teaching and learning.

OBJECTIVES OF GRC

The Grievance Redressal Cell has been developed to settle the grievances of the students and other stakeholders within a reasonable period for further strengthening the bond of the students with the institution by providing them with all kinds of facilities to a satisfaction level for maintaining a convenient ambience of academic teaching and learning.

PROCEDURE OF GRC

The grievance procedure is a mechanism to redress the grievance of a student who considers that, he/she has been subject to unjust or discriminatory behaviour concerning his/her academic/administrative affairs or is convinced to be discriminated in accordance with the rules and regulations of the college.

The students may feel free to put up a grievance in writing/or in the format available in the admin dept. and drop it in boxes.

The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.

The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.

SCOPE OF GRC

The students may lodge grievances about any academic and non-academic matters related to -

Timely issue of duplicate Mark-sheets, Transfer Certificates, Conduct Certificates or other examination and scholarship related matters.

To dues and payments for various items from the library, hostels and other financial matters.

Certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers and any other offensive activity.